Refund policy

Return & Refund Policy

We at the yoke jewelry are dedicated to providing high-quality jewelry products and want to ensure you have a pleasant and comfortable shopping experience. If you are not satisfied with your product for any reason, we are here to help.

**General Return Terms:**
- You can return products within **30 days** from the date of purchase.
- Jewelry must be in its original condition, unused, and undamaged, with the invoice or purchase receipt.
- Returns are only accepted for jewelry that has not been modified or altered (such as resizing or adding other modifications).
- If the jewelry has been customized or modified to order, it cannot be returned or exchanged.

**How ​​to Return the Product:**
1. **Contact Us:** don't hesitate to get in touch with our customer service team at [email] to submit a return request. We will guide you through the necessary steps.
2. **Return Shipping:** Once your return request is approved, we will send you the shipping details so you can return the product to us.
3. **Packaging:** The product must be returned in its original packaging or with appropriate packaging to protect it during transportation.

**Refund:**
- After we receive the product and complete the inspection process, we will issue a full refund to the same payment method you used for the purchase.
- It may take between **7 to 14 business days** for the amount to appear in your account, depending on your payment policy.

**Product Replacement:**
- If you wish to replace a product, you can choose another product of the same value or pay the difference if there is a difference in price.

**Damaged or Defective Products:**
- In the event that you receive a damaged or defective product, please contact us immediately within **7 days** of receiving the product and we will work to replace or repair it at no additional cost.

**Exceptions:**
- Products purchased during special offers or sales cannot be returned unless the product is damaged or defective.

**Shipping:**
- Shipping costs for returns or exchanges are the responsibility of the customer, unless the product is damaged or defective.

We are committed to providing the best customer experience, and if you have any inquiries or special requests, please do not hesitate to contact us via [email or phone number].