Shipping policy

Shipping Policy

We at Yoke Jewelry strive to provide the best service to our customers by shipping products as quickly as possible and with the best quality. We would like to provide you with some important details regarding shipping products ordered through our website.

**1. Shipping and Delivery**
- We offer shipping services to all parts of the UAE, and you can choose the appropriate shipping service for you when completing the payment process.
- Products are shipped safely and securely through reliable shipping companies.
- All orders placed on business days from Monday to fraidy (from 8Am to 8PM) will be processed on the same day. Orders placed on weekends or public holidays will be processed on the next business day.

**2. Shipping Costs**
- **Standard Shipping Costs:** Shipping costs are calculated based on the weight of the product, the destination, and the chosen shipping method. The final shipping cost will be displayed before completing the payment process.
- **Free Shipping:** We offer free shipping on all orders exceeding 200 within UAE.

**3. Shipping Time**
- **Domestic Shipping:** Domestic orders are shipped within 5 business days.
- **International Shipping:** If you are ordering from outside UAE, it may take between 7 and 21 business days, depending on your destination and chosen shipping method.
- Please note that this is an estimate and may be affected by peak times or unexpected shipping conditions.

**4. Shipment Tracking**
- After your order has shipped, we will send you a confirmation message with a tracking number so you can track your shipment status online.
- If you do not receive a tracking message within 7 days of shipping, please contact our customer service team.

**5. Shipping Issues or Delays**
- We work hard to ensure your order arrives on time, but in some cases, unexpected delays may occur due to circumstances beyond our control, such as delays from shipping companies or weather conditions.
- If there is any issue with your order shipping (such as a delay, or a lost package), please contact us immediately and we will work to resolve the issue as quickly as possible.

**6. Incorrect Addresses**
- Make sure to enter your shipping address accurately during checkout. We are not responsible for delays or non-arrival of your order if an incorrect or incomplete address is provided.
- If your shipment is returned due to an incorrect address, additional reshipping fees may apply.

**7. Customs Duties and Taxes (For International Shipping)**
- **Customs Duties and Taxes:** If you order from outside UAE, you may be subject to customs duties or taxes according to your country's laws. These fees are the customer's responsibility and will be paid upon receipt of the package.
- It is recommended to check your local customs policies before making your purchase.

**8. Special Offers and Discounts**
- If there are special offers or discounts on shipping (such as free shipping for a limited time), the terms of those offers will be clearly stated on the checkout page or via email offers.

**9. Lost or Damaged Packages**
- If you receive a damaged or lost package, please contact us as soon as possible, and we will take all necessary steps to resolve the issue or provide appropriate compensation.

**10. **Package Pick-up**
- Please make sure to pick up your package when it arrives. If you are unable to pick up your package in person, you can designate someone else to pick it up on your behalf.